[Solved] Couldn’t verify Office 365 Subscription.

I have faced a quite weird issue where Office package (O365) gives an error as “Couldn’t verify subscription Excel/Word couldn’t verify your Office 365 subscription. Please make sure that you’re connected to the Internet.”, even though I have an appropriate license for Office 365.

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I got some solution on it and fixed my issue. So I thought to share this info in my blog.

Solution:

  1. Open a command prompt in admin mode and then take one of the following actions.
    • If you have installed the 64-bit version of Office 2013 / 2016 (O365), move to the following folder:
      • C:\Program Files\Microsoft Office\Office15  or Office 16
    • If you have installed the 32-bit version of Office 2013/ 2016 (O365), move to the following folder:
      •  C:\Program Files (x86)\Microsoft Office\Office15 or Office 16
  2. Type the following command to display the license status. Note the last five characters of any and all license keys that display in the output
cscript ospp.vbs /dstatus 

Command for Office16

3. Now run the following command as many times as needed to remove all of the license keys you noted from the previous step (without the “<>”)

cscript ospp.vbs /unpkey:<last five characters of product key> 

4. Once you are successfully remove the key from command, close command prompt and restart your machine.

5. Launch one of the MS office 2013 and 2016 applications. The application should prompt you to reactive by providing your sing-on IT. Enter your credentials and the software will be now licensed under that ID. It might take some time for the license to update.

This is quite easy and quick to execute.

Cheers,

Udhyan.

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10 thoughts on “[Solved] Couldn’t verify Office 365 Subscription.

  1. Very Helpful, thank you.
    In my case, I’d switched subscriptions but the previous subscriptions were expired but still present.
    I removed the two old expired subscriptions and my verification issues ended, no reboot required.

  2. Thank you sir! – I have spend hours trying to get to the bottom of this problem and, much to my relief, you have provided the solution – you have my utmost appreciation.

  3. I very rarely leave forum post comments, but I needed to tell you how much I appreciate your post! I had done a “reset” on a Windows 10 machine, and when I installed Office 2016 (C2R) I encountered this issue. After spending hours trying to fix it via Microsoft troubleshooting garbage, and having Office remove itself twice due to running the Online Repair Install, I found this fantastic post which resolved the issue in under 5 minutes. Bravo and Thank you very much!

  4. As an IT administrator, I really, really appreciate this post. I too, spent hours looking for a solution to Office365 ProPlus activation issues in an RDS environment to no avail. Concise, precise and to the point. Bravo!

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